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Wild K9s Behaviour Consultancy & Training Services

Booking Terms & Conditions

1.  Introduction

This document outlines the terms and conditions under which Wild K9s provide canine behaviour consultancy and training services. By engaging our services, you agree to comply with and be bound by these terms and conditions.

2.  Definitions

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"Consultant" refers to Wild K9s, its trainers, and behaviourists.

"Client" refers to the dog guardian who engages the services of the Consultant.

"Services" refers to all behaviour consultations, home/site visits, training sessions, and related services provided by the Consultant.

3.  Services Provided

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The Consultant will provide behaviour consultancy and training services as agreed upon with the Client. This may include, but is not limited to, assessment of the dog's behaviour, development of a behaviour modification plan, provision of training sessions, and ongoing support via email, telephone, Zoom or WhatsApp for the duration of the service.

4.  Appointment Booking & Cancellation

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Bookings: Appointments must be scheduled in advance. Availability may vary, and the Consultant will confirm appointment dates and times.

Cancellations: The Client must notify the Consultant of any cancellations at least 48 hours in advance where possible. Cancellations made less than 48 hours before the scheduled appointment will be subject to a cancellation fee of £30.

Refund Policy: Fees paid in advance for sessions that are rescheduled in compliance with the terms outlined will be applied to the rescheduled session. No refunds will be provided for fees assessed due to late rescheduling, unless under exceptional circumstances at the discretion of Wild K9s.

5.  Rescheduling by Client

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Advance Notice: Clients are required to provide a minimum of 48 hours' notice if they need to reschedule a confirmed appointment. This allows Wild K9s sufficient time to allocate the session slot to another client or adjust the schedule accordingly.

Contact Method: To reschedule an appointment, clients should contact Wild K9s via telephone, email, or any other communication method provided at the time of booking.

Confirmation of New Appointment: Rescheduled appointments are subject to availability and will be confirmed by Wild K9s in writing. Clients are encouraged to suggest alternative dates and times that are convenient for them, and Wild K9s will make every effort to accommodate these preferences.

Monitoring Rescheduling Frequency: While Wild K9s pride itself on being as flexible and adaptable as possible, frequent rescheduling by a client may necessitate a review of the service agreement. This is to ensure that the consultancy services are efficiently managed and available to all clients.

Potential Consequences: Excessive rescheduling may lead to limitations on booking future appointments or, in extreme cases, termination of services. Clients will be notified in advance if they are approaching this threshold and given an opportunity to discuss their situation.

6.  Rescheduling by Consultant

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Consultant's Right to Reschedule: Wild K9s reserves the right to reschedule any training sessions due to unforeseen circumstances or events beyond the Consultant’s control.

Notice of Rescheduling: Wild K9s commits to providing the Client with as much notice as possible should a rescheduling be necessary, and always strives to give at least 48 hours notice.

Rebooking Efforts: Wild K9s will make every effort to find a new appointment time that is convenient for the Client at the earliest opportunity. We prioritise continuity in support and strive to minimise any disruption to the planned training schedule.

Client Flexibility: While we endeavour to accommodate Client preferences in rescheduling, flexibility from both parties is appreciated to ensure that training can continue at a new suitable time.

7.  Fees and Payment

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Fees: The fees for the Services shall be as outlined in the initial consultation and any subsequent agreements. All fees are due at the time of engagement unless otherwise agreed upon.

Payment: Payment can be made by bank transfer, cash, credit/debit card, Apple Pay, Google Pay or PayPal.

8.  Client Responsibilities

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Information Disclosure: The Client must provide all relevant information about the dog's medical history, behaviour issues, and any previous training methods used. This information must be accurate to the best of the Client's knowledge.

Compliance with Advice: The Client agrees to follow the training and behaviour modification advice given by the Consultant to the best of their ability and remain committed to behavioural change.

9.  Health and Vaccination Requirements

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Vaccination/Titre Testing Policy: The Client agrees to keep all vaccinations of their dog(s) up to date, or provide valid titre testing results according to the latest veterinary standards, and to provide Wild K9s with a copy of the dog's vaccination record/titre test results as proof of immunisation or immunity unless otherwise agreed in writing. This includes, but is not limited to, vaccinations for distemper, parvovirus, leptospirosis and canine hepatitis. Wild K9s do not insist on kennel cough vaccine as this could pose risk to medically fragile household members and potentially impact on scent work. 

Shared equipment and toys are cleaned and/or sanitised after sessions.

Health Standards: It is the Client’s responsibility to ensure that their dog(s) are in good health and free from any contagious diseases. Dogs showing signs of illness such as vomiting, diarrhoea, contagious skin issues, or other symptoms should not attend sessions until cleared by a veterinarian.

Reporting Requirements: The Client must inform Wild K9s immediately if their dog(s) contract any contagious conditions that could potentially affect other animals or humans involved in the training sessions or outside the client’s home.​​

10.  Consultant Responsibilities

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Professional Standards: The Consultant agrees to provide services in accordance with professional standards and the latest in ethical, force-free and fear-free canine behaviour science.

Confidentiality: All client and dog information will be treated as confidential unless agreed upon in writing or required by law.

11.  Compliance with the Veterinary Surgeons Act, 1966

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Wild K9s respects and adheres to the provisions of the Veterinary Surgeons Act. This legislation outlines what constitutes veterinary surgery and restricts the diagnosis and treatment of ailments in animals strictly to licensed veterinary professionals.

Guidelines for Canine Behaviour Consultancy

  • Non-Diagnostic Role: As canine behaviourists, we do not diagnose physical or medical conditions in dogs. Our role is limited to observing behaviour and providing training and management strategies that do not involve medical intervention.

  • Non-Treatment Role: We do not administer treatment of any kind that could be construed as the practice of veterinary medicine. This includes, but is not limited to, prescribing medications, performing surgical procedures, or advising on treatment for physical ailments.

Examples of Prohibited Actions

  • Prescribing Medications: Only veterinarians may prescribe medications for animals. For instance, if a behaviour issue is suspected to have a medical cause, such as anxiety that could benefit from pharmaceutical intervention, we will refer the client to a licensed veterinarian.

  • Performing Procedures: We do not perform any procedures that could be considered surgical, such as treating wounds or administering injections.

  • Giving Medical Advice: While we can suggest that a behaviour may have a health-related cause, we do not provide specific medical advice or interpretations—such instances require referral to a veterinary professional.

Referrals to Veterinary Services

  • Collaboration and Referral: Should we suspect that a dog’s behaviour may be linked to a medical issue, we will immediately advise the client to consult with their veterinarian. We maintain a collaborative approach with veterinary professionals to ensure that all aspects of the dog’s well-being are addressed.

  • Emergency Situations: In cases of acute medical emergencies observed during training sessions, we will direct the client to seek immediate veterinary care for their dog.

Client Acknowledgement

Clients acknowledge that while Wild K9s provide expert advice on dog behaviour and training, any concerns that might involve medical or surgical intervention must be addressed by a qualified veterinarian. Clients agree to hold Wild K9s harmless for any issues that should have been referred to a veterinary professional.

12.  Training Philosophy

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Commitment to Kindness: Wild K9s are dedicated to providing canine behaviour and training services using only ethical, kind, and scientifically supported methods. Our approach promotes positive reinforcement techniques that enhance the well-being and psychological health of dogs.

Prohibited Tools and Techniques: To maintain these standards, the following aversive training tools and techniques are strictly forbidden due to their potential to cause physical harm, distress, or psychological damage to dogs:

  • Choke Collars (Check Chains): These collars constrict around a dog's neck when tension is applied, which can cause pain, fear, and stress.

  • Prong or Pinch Collars: Designed with metal prongs that pinch or press into a dog’s neck to cause discomfort when they pull on the leash.

  • Shock Collars (Electronic Collars): Devices that deliver an electric shock to the dog through electrodes touching the neck, used as a form of behaviour correction.

  • Citronella Collars: These spray a burst of citronella scent in the dog’s face when he/she barks, which can be irritating and cause discomfort or anxiety.

  • Aversive Sound Devices (Ultrasonic Devices): Tools that emit a high-pitched sound unpleasant to dogs, intended to deter unwanted behaviours.

  • Slip Leads and Martingale Collars: While sometimes used for training, they can tighten excessively around a dog's neck, causing similar risks as choke collars.

  • Scat Mats: Mats that give a mild electric shock when touched, used to keep dogs off furniture or certain areas but cause fear and anxiety.

  • Bark Deterrents (Outdoor and Indoor Units): Devices that automatically emit loud or high-pitched noises when a dog barks, which can be stressful for all nearby animals. This also includes rattle cans or pet corrector spray.

  • Spray Bottles: Used to spray water or other liquids at a dog to discourage behaviours, which can lead to fear or a breakdown in trust.

  • Physical Punishment directly or by the use of Devices (such as hitting tools or thrown objects): Any tool or technique involving hitting, tapping, or throwing objects at a dog to instil fear or pain.

Acceptable Tools and Techniques: Wild K9s encourages the use of the following humane tools and techniques that align with our ethical training philosophy:

  • Y-shaped Harnesses and Flat Collars: Comfortable for daily wear and training, distributing pressure evenly across the chest or neck without pain.

  • Clicker Training: A form of positive reinforcement where a click sound is used to mark the desired behaviour immediately when it occurs, followed by a reward.

  • Treats and Toys: Used as rewards to reinforce positive behaviours effectively.

  • Verbal Praise and Affection: Providing affection and verbal encouragement to reinforce good behaviour without physical or psychological discomfort.

Compliance: Clients are required to adhere to these guidelines during personal training sessions and when training independently. Using banned tools or techniques may result in the immediate termination of services without a refund. Clients are encouraged to discuss any concerns or questions about appropriate methods with our behaviourists.

13.  Liability & Indemnity

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Liability: The Consultant is not liable for any injury, loss, or damage to any person or property caused by the Consultant or, by the Client's dog(s) during or after the term of engagement, except where such injury, loss, or damage is the result of the Consultant's negligence.

Indemnity: The Client agrees to indemnify and hold the Consultant harmless from any claims by third parties arising out of the Client's or the dog's actions.

14.  Intellectual Property

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Wild K9s is a UK Registered Trademark. All materials provided by the Consultant, including training guides, behaviour plans, and written recommendations, are proprietary and may not be copied, distributed, or used without the express written consent of the Consultant.

15.  Media Consent & Usage

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Consent for Use of Image and Video: The Client grants Wild K9s permission to use images and videos of the Client and their dog(s) taken during sessions for promotional purposes, including but not limited to use on Wild K9s’ social media pages, website, and marketing materials. These can be anonymised upon request.

Opt-Out Option: The Client understands that they have the right to opt out of this media consent. If the Client prefers that images or videos not be used, they must provide written notice to Wild K9s prior to the commencement of any services. Wild K9s agrees to respect the Client’s decision regarding the use of such media and will ensure that no identifying media will be published without consent.

Privacy and Discretion: Wild K9s commits to using any media (photos or videos) in a manner that is respectful and discreet, ensuring that any content shared promotes a positive image of both the Client and their dog(s).​

16.  Termination of Services

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Either party may terminate the agreement with 3 business days (Mon-Fri) written notice. In the event of termination, the Client remains liable for payment of all services rendered up to the point of termination.

17.  Dispute Resolution

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In the event of a dispute, both parties agree to first seek an amicable resolution through negotiation. If resolution cannot be reached through negotiation, the dispute shall be resolved through arbitration or, if necessary, in the courts of the United Kingdom. Both parties agree to the jurisdiction of these courts for the purposes of resolving any disputes related to this Agreement.

18.  Governing Law & Jurisdiction

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In the event of a dispute, both parties agree to first seek an amicable resolution through negotiation. If resolution cannot be reached through negotiation, the dispute shall be resolved through arbitration or, if necessary, in the courts of the United Kingdom. Both parties agree to the jurisdiction of these courts for the purposes of resolving any disputes related to this Agreement.

19.  Amendments

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These terms and conditions may be amended from time to time. Such amendments will be effective immediately upon notification to the Client.

20.  Acceptance

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By scheduling and participating in sessions, the Client acknowledges that they have read, understood, and agreed to these terms and conditions.

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